Shipping & customs
Taxes & Customs Duties
We do not collect any sales taxes on international purchases made on Espeka.com.
For orders in the UAE you will be charged 5% VAT which will be added to the purchase price when you check out.
However, you are liable to pay any and all local customs duties and taxes in your country of residence. Local customs duties and taxes are not collected by Espeka or payable by us.
All international orders on Espeka.com are shipped using FedEx International Priority, which includes tracking information and signature on delivery confirmation. Typically, FedEx delivers within 3-5 business days after shipping. You will be emailed a FedEx tracking number upon shipment of your order. Delivery times are not guaranteed, but are our best approximation.
UAE orders include complimentary shipping and orders are usually delivered in 1 business day. For orders within the UAE, an in-office pickup option is also available and can be selected during the check out process. All shipments require a signature on delivery. We recommend you check your package for damage or tampering before signing and accepting it.
We aim to process orders within 24 hours of receiving them. Product availability, payment issues and special requests can occasionally cause orders to be delayed. You will be notified via email of any such delays.
Orders are processed Saturday to Thursday (10am to 4pm, GMT+4).
All orders placed on espeka.com are fully insured for theft, damage or loss during transit to you. If you notice damage or loss of any items in your order, please refuse the shipment and contact us immediately at firstname.lastname@example.org.
Areas of Delivery
Currently we cannot ship orders to countries that prohibit the import of finished jewelry. These include Bahrain, India, Russia and Azerbaijan. We also cannot accept orders from the following countries: Afghanistan, Syria, Iraq, Iran, Nigeria, Yemen and Zimbabwe.
If the delivery of your order is delayed, please contact us via email. Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please contact us.