Help Center

All international orders on espeka.com are shipped using FedEx International Priority, which includes tracking information and signature on delivery confirmation. Typically, FedEx delivers within 3-5 business days after shipping. You will be emailed a FedEx tracking number upon shipment of your order. Delivery times are not guaranteed, but are our best approximation.

UAE orders are usually delivered in 1 business day. For orders within the UAE, an-in-office pickup option is also available and can be selected during the check out process. In-office pickup is only available at the Espeka office in the Dubai. 

All shipments require a signature on delivery. We recommend you check your package for damage or tampering before signing and accepting it.

We aim to process orders within 24 hours of receiving them. Product availability, payment issues and special requests can occasionally cause orders to be delayed. You will be notified via email of any such delays.

Orders are processed Saturday to Thursday (10am to 4pm, GMT+4).

All orders placed on espeka.com are fully insured for theft, damage or loss during transit to you. If you notice damage or loss of any items in your order, please refuse the shipment and contact us immediately at thediamondstore@espeka.com

Currently we cannot ship orders to countries that prohibit the import of finished jewelry or cultured pearl jewelry. These include Bahrain, India, Russia and Azerbaijan. We also cannot accept orders from the following countries: Afghanistan, Syria, Iraq, Iran, l, Nigeria, Yemen and Zimbabwe.

If the delivery of your order is delayed, please contact us via email. Upon receiving your order, please carefully inspect the contents of the package. If there are any discrepancies between what you ordered and what you received, please contact us.

Espeka does not charge sales tax for orders placed on this website. There may be local customs duties and taxes in your country of residence, which you are liable to pay.

For deliveries in the United Arab Emirates we accept all major credit cards. If you would like to use this option please contact us before placing an order. We do not offer Cash on delivery as a payment option.

Please contact us via email at alex.peterfreund@espeka.com or telephone at +971 56 650 31 90.

Please use the Contact Us form to send us a request with the details of the item you would like to order. We will be in touch to assist you with your order.

If you purchased from an Espeka Office please contact them and consult with the sales associate for assistance with your repair. 

If you purchased your jewelry from Espeka.com please contact us directly for assistance with your repair.

What is considered a repair:

• Remounting diamonds on any piece of jewelry
• Resizing rings
• Lengthening or shortening bracelets
• Ordering lost earring backs or lost diamonds
• Ordering half pair of earrings for lost items